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Activity terms and conditions
Important Information
- Transfers and withdrawals can be completed by calling 311 or in person at an indoor recreation facility.
- Please avoid attending programs if you are feeling unwell.
- Programming is subject to change in accordance with potential COVID-19 impacts.
- The Program Withdraw Fee is subject to change.
Transfers:
- Same day transfers for facility admissions activities will not be allowed.
Activity Cancellations:
- Activities are subject to change.
- You will receive a full refund if we have to cancel an activity for any reason: insufficient registration, facility/instructor not available, inclement weather, etc.
- If the activity has already started, your refund will be prorated based on the number of classes already held.
- Your refund will not be subject to the Program Withdrawal Fee.
- Outdoor activity cancellations will be posted to winnipeg.ca/cms/recreation after 9:00 a.m. each day, and are available by calling 311. An outdoor activity may be cancelled throughout the day if any of the following conditions arise:
- The weather turns to thundershowers during the day.
- Lightning and/or thunder are present.
- Access to a phone for emergencies, first aid kit or washroom facilities are not available.
Refunds:
- Refunds will be automatically processed as a credit on account, unless otherwise requested.
- Upon request for refund in lieu of a credit, the method of refund is determined by original payment.
Learn to Swim
6 to 10 Week Sessions
- New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
- Transfers out of an activity are accepted up to the day prior to the 3rd class.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.
1 to 5 Week Sessions or Condensed 5 Class Sessions
- New registrations and transfers into an activity are accepted up to the date and start time of the 2nd class.
- Transfers out of an activity are accepted up to the day prior to the 2nd class.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 2nd class. The Program Withdrawal Fee will apply.
Learn to Skate
- New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
- Transfers out of an activity are accepted up to the day prior to the 3rd class.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.
Leadership
- New registrations and transfers into an activity are accepted up to the start date and time of the 1st class.
- Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
- Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days' notice. The Program Withdrawal Fee will apply.
Activities 3 Days or Less in Duration
- New registrations and transfers into an activity are accepted up to the date and start time of the 1st class.
- Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
- Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days' notice. The Program Withdrawal Fee will apply.
Packages
- Cancellations or amendments must be received a minimum of 14 days prior to the date of the event. No refunds will be issued with less than 14 days' notice. The Program Withdraw Fee is subject to change.
- Failure to observe these deadlines will result in loss of the full cost of the party package.
All Other Activities
- New registrations and transfers into an activity are accepted any time (pro-rated) at the discretion of the activity supervisor.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.
Code de conduite de la clientele
Tout le monde a droit à un environnement sécuritaire et respectueux. Les comportements inappropriés ou illégaux ne sont pas tolérés dans les installations ou lors des programmes de la Ville de Winnipeg.
Notre objectif est d’offrir un environnement sécuritaire, respectueux, accueillant et inclusif qui favorise l’épanouissement de la clientèle et des participants.
Attentes
La clientèle doit :
- respecter la sécurité et les limites personnelles;
- maintenir un environnement respectueux, exempt de :
- racisme;
- discrimination;
- harcèlement;
- conflit perturbateur;
- violence;
- s’abstenir de toute inconduite de nature sexuelle, physique ou verbale;
- signaler immédiatement tout comportement inapproprié ou illégal au personnel de service.
Conséquences
On demandera aux membres de la clientèle de quitter s’ils :
- choisissent de ne pas suivre le code de conduite;
- ne modifient pas leur comportement lorsqu’on le leur demande.
D’autres conséquences peuvent inclure :
- l’interruption de l’accès aux services;
- l’interdiction d’accéder aux propriétés de la Ville de Winnipeg;
- des sanctions juridiques.
Exemples de conduite inappropriée
La conduite inappropriée comprend notamment :
- le refus de suivre les règles de l’installation;
- le refus de respecter la demande du personnel de suivre les règles;
- la mauvaise utilisation d’une partie de l’installation, y compris les toilettes;
- la perturbation intentionnelle de :
- la capacité d’une autre personne de se servir ou de jouir de l’installation ou du programme;
- la capacité du personnel d’accomplir ses fonctions;
- toute activité criminelle;
- toute conduite inappropriée impliquant des enfants.
Pour des raisons de confidentialité, la Ville de Winnipeg :
- ne communique pas vos renseignements personnels;
- ne sert pas d’intermédiaire entre les parties impliquées en cas de comportement inapproprié d’un membre de la clientèle.
La Ville de Winnipeg a établi un partenariat avec le Centre canadien de protection de l’enfance (CCPE). Nous prenons au sérieux les divulgations, les accusations et les soupçons de comportement sexuel, illégal ou inapproprié de la part des personnes qui se servent de nos installations de loisirs et faisons un suivi dans chaque cas.
Last update:
May 16, 2025